Refund policy

↩️ Brew District Coffee – Refund Policy

Last updated: March 23, 2026

We want you to love every Brew District Coffee experience. If something isn’t right, we’ll work with you to make it better.

☕ 1. Coffee & Consumable Products

Because coffee is a perishable product, we generally cannot accept returns on opened bags. We may offer refunds or replacements for:

  • Damaged items

  • Incorrect orders

  • Quality concerns (evaluated case‑by‑case)

Requests must be made within 7 days of delivery.

👕 2. Merchandise (Non‑Coffee Items)

Merchandise may be returned within 30 days if:

  • Unused

  • In original packaging

  • In resalable condition

Customer is responsible for return shipping unless the item arrived damaged or incorrect.

💳 3. Refund Processing

Approved refunds are issued to the original payment method. Processing time may vary depending on your bank or payment provider.

📬 4. How to Request a Refund

Email support@brewdistrictcoffee.com with:

  • Order number

  • Description of the issue

  • Photos (if applicable)